The advent of the internet has changed the face of everyday life like no other invention. Ever since the net became commonly available, it has a presence in most offices and household. Businesses rely heavily on the internet for their day to day functioning. One of the key areas that have been transformed by the internet is Communications. Days when communications were sent through post or by fax seem like a thing of a fairly distant past. Communication is quick, easy, and efficient through emails. Today, not only do businesses use email as the prime mode of communication but almost anyone who knows how to operate a computer has a personal email ID. Even when one does not have internet access at home, internet cafes provide it at very reasonable rates.
During the initial years when internet usage was still being explored and it was not commercially available to everyone. Businesses that believed in pioneering the adoption of new technology were the only ones who had email systems. Email was provided by web hosting and development companies and came at a substantial cost. Most SMEs and SMBs did not consider email to be a life changing technology and hung on to older methods of communication. However, as the technology was adopted by a larger number of organizations, its benefits became obvious. Sending emails greatly reduced the manual effort of sending a letter by post (print it, label the envelope, post it) and making corrections was so much easier. However, the biggest advantage of using email was that it made near instant written communication possible. Once the internet became commonly available personal email evolved as the most popular method of staying in touch with friends and family who may be residing in countries anywhere in the world! It didn’t cost as much as telephone calls and you could send as much information as you wanted. Today, email is the most common method of written communication.